Spares not included in the price.Price is as per the computer.If your computer is faulty and we cannot repair it onsite, we can take it and bring it back repaired.If your PC or laptop is faulty and we cannot repair it onsite (or in any other unexpected circumstances), but you do not want to use our collect & repair service, you will be charged ₹100You need to give us all software you have purchased to install it on your computer after a system crash or windows reinstallation.You need to back up all data on your computer before the engineer’s visit. Alternatively, our computer engineer can make personal data backup for an extra charge.Estimates are fixed and a final price.All communication is logged and recorded to and from EazySteps for training, customer satisfaction, and fraud prevention purposes. This includes all phone calls (incoming and outgoing), SMS, Windows Live Messenger chat, Emails, Support ticketing system, and our live chat feature. Communication is treated with the strictest confidence but telephone calls may be used as proof of verbal accepted quotes.Any Customer information (such as Name, Address, or email address) that EazySteps hold will not be sold or passed on to any 3rd party companies or anyone that does not work for EazySteps without prior agreement from the customer. We reserve the right to pass details (including address and details of all types of communications) on to our agents where there is an outstanding balance.When authorizing work the client authorizes EazySteps to store any necessary data and back up such data as required. Any information will be held on a secure computer or data storing device which only EazySteps staff have access to. EazySteps will only use this backup for restore purposes only. EazySteps will destroy the back up after one week of receiving payment.We can keep this data longer if this is required by the client. Please inform EazySteps should you require this additional service.If you are required to send your computer into the EazySteps workshop for further repair/diagnosis, then EazySteps will hold your computer as security until payment has been received in full. You can track the progress of the insured delivery online using a tracking ID number that EazySteps will provide. If no-one is available on the PC uplift or drop-off date then you may be required to pay additional charges (which are defined by the courier, not EazySteps)Any estimates and/or quotes are valid for 5 days only from the estimate/quote date.We pledge to you when any computer work is undertaken only the necessary faultfinding is undertaken, any data on your computer is strictly confidential and is treated as solely the owner’s content. Any personal information stored on the owner’s computer i.e. customer databases are treated with the strictest data protection act and when your computer is within our care, either remote or in our workshop all data is strictly completely confidential.We strongly recommend when sending your computer to us you enable a password on the operating system and only disclose this password by phone, email, or text. We will complete your repair and if for added security we can change your password upon sending back your computer via courier if requested. The new password will be sent separately from the computer.EazySteps will repair your Computer as described and for the charges asked to be paid.EazySteps cannot be responsible for loss or corruption of any data when formatting or working on any Computer or hard drives, it is the client’s responsibility to in writing, inform us of any data to be saved or backed up. Without written backed up data requests EazySteps assume the Computer can be wiped without saving any current data. We may contact you to inform you that a format is required and then we would normally require the client to request data saved.EazySteps cannot be liable for any loss of earnings, loss of any financial or non-financial gain, or loss of any revenue while any work (including guarantee work) is being carried out.Goods are subject to availability. If we do not supply the goods we will refund any money already paid. We will not be liable for compensation or damages if we do not supply goods.